Description

We are offering a permanent employment opportunity for a Customer Service Representative in McLean, Virginia. This role involves providing customer service in a remote, technology-driven environment. As a key member of our team, you will be responsible for answering inbound calls, handling service desk tickets, and providing technical support in a call center environment.

Responsibilities:
• Respond to customer inquiries via inbound and outbound calls, ensuring excellent service standards
• Manage email correspondence efficiently and professionally
• Utilize various ticketing systems to handle support tickets and service desk tickets
• Ensure all customer interactions and issues are logged accurately in the system
• Provide technical support to customers, diagnosing and resolving issues in a timely manner
• Maintain a high level of proficiency with Office Suite to manage data entry tasks
• Monitor customer accounts and take appropriate action when necessary
• Uphold a high standard of communication with customers at all times.

Requirements

• Position: Customer Service Representative

Experience:
• A minimum of 1 year experience in a customer service role is required.

Skills:
• Proficiency in answering inbound calls and handling inbound and outbound calls efficiently.
• Experience in call center customer service is essential.
• Ability to provide high-quality customer service.
• Proficiency in data entry and maintaining accurate records.
• Experience in email correspondence and ability to communicate effectively via email.
• Familiarity with ticketing systems and ability to manage and respond to support tickets and service desk tickets effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

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