Description

Key Responsibilities:

• Laptop imaging
• Provide 1st and 2nd level support.
• Track, route and redirect problems to correct resources.
• Walk customers through problem solving process.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers' expectations.
• Ensure proper recording, documentation and closure.
• Recommended procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products and services.

Requirements

Essential Skills & Experience:

• Active Directory
• Project Management
• Azure Active Directory
• SCCM
• Basic PowerShell Fundamentals
• Group Policy
• Network Fundamentals
• Microsoft Intune
• Microsoft Azure
• AWS Workspaces
• Office 365 / Exchange
• Able to troubleshoot PC, and Mobile Devices
• Windows 10
• Windows 2016
• Customer Service Skills
• onboarding
• offboarding
• Microsoft Teams
• VOIP Troubleshooting
• VPN troubleshooting
• Detail oriented
• Customer service focused.
• Exceptional written and verbal communication skills
• High School Degree required.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

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