Description

As an IT Helpdesk Specialist, you will play a crucial role in maintaining the efficiency and effectiveness of our IT systems and services. You will be responsible for monitoring our help desk system, triaging tickets, and providing prompt resolutions to various technical issues. This role requires a strong understanding of Windows Autopilot, O365, Azure, Local Active Directory, and general troubleshooting techniques. You will collaborate with a dedicated team to ensure smooth operations and user satisfaction. Key Responsibilities: Monitor the help desk system and prioritize incoming tickets. Utilize Windows Autopilot for streamlined device provisioning. Handle ticket types including general inquiries, password resets, and account creation/closure. Provide expert support for O365 applications and services. Leverage Azure experience to address cloud-related concerns. Manage tasks related to Local Active Directory. Utilize A+ certification knowledge for efficient troubleshooting. Assist with troubleshooting and support for Windows-based systems. Minimal support required for macOS environment. Collaborate effectively with team members and report to Randy, the IT Manager. Demonstrate excellent communication and soft skills to provide a positive user experience.
If you are a motivated IT detail oriented with a Bachelor's degree or relevant experience in IT support and a passion for providing top-notch support, we encourage you to apply! Please submit your updated resume and a cover letter detailing your relevant experience and how you align with the job requirements. Our team will review applications and contact selected candidates for further steps in the interview process.

Requirements

Qualifications: Bachelor's degree in Information Technology or a related field OR relevant experience in IT support roles. Proven experience in IT support roles, preferably in Tier 1 or Tier 2 positions. Proficiency in O365 applications and services. Strong knowledge of Azure cloud services. Familiarity with Local Active Directory administration. A+ certification is a plus, showcasing general troubleshooting abilities. Solid understanding of Windows operating systems. Prior experience with Windows Autopilot is desirable. Basic knowledge of macOS environments. Excellent communication and interpersonal skills. Strong problem-solving abilities with a proactive approach. Ability to work collaboratively in a team setting.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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