Description

Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, networks, and infrastructure. Serve as an escalation point for Tier 2 and Tier 1 support teams. Root Cause Analysis: Conduct in-depth analysis of recurring or critical issues to identify root causes and implement full-time solutions. Document findings and recommendations for future reference. Infrastructure Management: Oversee the maintenance, configuration, and optimization of the organization's IT infrastructure, including servers, storage, networking equipment, and cloud services. Technical Expertise: Stay current with emerging technologies and industry trends. Provide expert guidance on technology selection, implementation, and best practices. Security and Compliance: Ensure that the organization's IT systems comply with security policies and regulatory requirements. Implement security measures, conduct audits, and respond to security incidents as necessary. Change Management: Coordinate and implement changes to the IT environment, including software updates, patches, and system upgrades. Ensure minimal disruption to operations during change processes. Vendor Management: Work with external vendors and service providers to resolve complex issues, manage service contracts, and oversee vendor performance. Disaster Recovery and Business Continuity: Develop and maintain disaster recovery plans, backup procedures, and business continuity strategies to minimize downtime and data loss. Documentation and Knowledge Sharing: Maintain detailed documentation of configurations, procedures, and troubleshooting steps. Share knowledge with other team members and contribute to the organization's knowledge base. Project Support: Assist in the planning and execution of IT projects, including system migrations, hardware upgrades, and technology deployments. Provide technical expertise to project teams. Team Collaboration: Collaborate closely with Tier 1 and Tier 2 support specialists, network administrators, system administrators, and other IT teams to ensure a seamless and efficient IT environment.

Requirements

Bachelor's degree in a related field or equivalent work experience. Substantial experience in a Tier 3 or similar IT support role. Expertise in a wide range of operating systems, hardware, software applications, and network protocols. Proficiency in advanced troubleshooting techniques and root cause analysis. Strong knowledge of cybersecurity principles and practices. Relevant certifications such as CompTIA Security+, Cisco CCNP, Microsoft MCSE, or equivalent. Exceptional communication and problem-solving skills. Ability to work independently and lead complex technical initiatives.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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