Description

As a Tier 1 IT Support Specialist, you will play a pivotal role in ensuring the smooth operation of our organization's IT systems. You will be responsible for delivering top-notch technical support to end-users, resolving IT-related problems, and contributing to the overall efficiency of our IT department. Key Responsibilities: End-User Support: Respond promptly to IT support requests from end-users through various channels (phone, email, in-person). Assist users in troubleshooting and resolving hardware and software issues. Provide guidance on basic IT tasks, including password resets, account setups, and software installations. Technical Troubleshooting: Diagnose and resolve hardware and software problems on desktops, laptops, printers, and mobile devices. Escalate complex technical issues to higher-level support teams when necessary. Maintain detailed records of support activities and resolutions. Software Management: Install, configure, and update software applications and operating systems. Ensure compliance with software licensing and update policies. Assist with software deployment and upgrades as needed. Hardware Support: Perform routine hardware maintenance, upgrades, and repairs. Manage IT equipment inventory and maintain accurate asset records. Coordinate hardware warranty and repair services with vendors. User Training: Conduct basic training sessions for end-users on IT tools and software. Create and maintain user-friendly documentation and knowledge base articles. Security Awareness: Promote and reinforce IT security best practices among end-users. Assist in implementing and enforcing security policies and procedures. Report and address security incidents promptly. Collaboration and Communication: Collaborate effectively with other IT team members to resolve issues efficiently. Communicate IT updates and announcements to end-users as required.

Requirements

A bachelor's degree in information technology, computer science, or a related field (preferred). Proven experience in providing IT support in a detail oriented setting. Solid knowledge of Microsoft Windows and Office Suite. Familiarity with common IT hardware and software components. Exceptional problem-solving and communication skills. Strong customer service orientation. IT certifications (e.g., CompTIA A+, Microsoft Certified detail oriented) are advantageous.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

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