Description

Do you excel at coming up with creative solutions to technical issues? Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We encourage candidates with strong problem-solving skills and a passion for making effective change within an organization to apply to this Help Desk Analyst position. Located in Reston, Virginia, the Help Desk Analyst opportunity is a long-term contract / temporary role.

Your responsibilities

- Independently investigate and implement solutions to technical issues

- Resolve technical help tickets submitted via phone, email, and walk-ups

- Offer IT support for operating systems, productivity software, and a variety of other applications used internally

- Spot recurring technical issues and deploy solutions to address the root of the problems

Requirements

- Background in user administration and bug fixing in a client server environment

- Excellent problem-solving skills

- Operating System experience highly valued

- Experience with Interpersonal Skills

- Expertise in training

- Prior experience with Computer Skills

- Good understanding of Printing

- Planning experience

- Microsoft Azure experience preferred

- Adeptness in Microsoft Outlook

- Microsoft Excel experience

- Productivity experience highly preferred

- Strong familiarity with Diagnose Problems

- Foundational knowledge in Microsoft Office 365

- Demonstrated knowledge of Troubleshoot

- Practical knowledge of Networking

- Hands-on experience with Principles

- Earlier work involving Deskside Support

- Computer Hardware experience desired

- Background working with Active Directory

- Mac Computers experience highly desired

- Previous experience working with configuration management

- Foundational knowledge in Technical Support

- Knowledge of Peripheral Equipment

- Comprehension of Windows OS

- General familiarity with Microsoft Access

- Microsoft Word experience highly desired

- Basic networking concepts

- Proven experience in installing and configuring operating systems, networked and local printers, and business applications

- Good understanding of IT support ticketing systems

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

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