Description

Responsibilities:
• Manage, track, escalate, and resolve incidents and service requests via ServiceNow to ensure prompt service and SLAs are met.
• Analyze, troubleshoot, and provide tier 1 support and solutions to software and application issues including O365 applications and other corporate approved applications.
• Detect and resolve network connectivity problems, escalating more complex issues when needed.
• Active Directory and Exchange Online administration including account management, distribution group management and public folder management.
• Administer and troubleshoot multi factor authentication for accounts.
• Manage and update devices in Microsoft Intune.
• Work with project offices to ensure project systems are compliant with Chemonics’ IT Security Standards.
• Respond and action Microsoft Endpoint protection security alerts and escalate to Cyber Security Team when needed.

Requirements:
• Bachelor’s degree required.
• Minimum 1 year hands-on experience with hardware and software troubleshooting.
• Experience managing devices in Microsoft Intune
• Strong knowledge of Windows 10/11 and Microsoft Office applications.
• Understanding of Office 365 applications and using SharePoint online as a document management system.
• Experience working with a ticketing system.

Requirements

Intune, MS Office 365, Active Directory

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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