Description

We’re seeking an organized and mission-driven Membership Specialist to support member engagement, retention, and outreach efforts for a National Association. This role plays a key part in ensuring members have a positive experience while helping the organization achieve its growth and community impact goals. This is a hybrid opportunity after training is completed onsite at the client's location.

Key Responsibilities:

• Manage the full membership lifecycle, including onboarding, renewals, invoicing, and record maintenance.

• Serve as the primary point of contact for member inquiries, providing exceptional service and timely follow-up.

• Maintain accurate and up-to-date member data in the organization’s CRM or database system.

• Support membership campaigns, events, and outreach initiatives to attract new members and increase engagement.

• Prepare membership reports and analyze data to identify trends in retention and participation.

• Collaborate with the communications and marketing teams to develop materials, newsletters, and outreach content for members.

• Coordinate with finance and operations teams on membership billing, payments, and reporting.

• Assist with event registration and onsite member engagement activities as needed.

Requirements

Qualifications:

• 2+ years of experience in membership, customer service, or nonprofit administration.

• Strong written and verbal communication skills with a member-first mindset.

• Proficiency with CRM systems (e.g., Salesforce, iMIS, or MemberClicks) and Microsoft Office Suite.

• Excellent attention to detail, organization, and follow-through.

• Ability to multitask and work effectively in a collaborative, mission-driven environment.

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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