Description

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will serve as the first point of contact for customers, ensuring their inquiries and concerns are handled with care and efficiency. If you thrive in a fast-paced environment and enjoy helping others, this position offers a rewarding opportunity to showcase your communication skills.

Responsibilities:
• Respond promptly to inbound customer inquiries via phone, ensuring all questions are addressed effectively.
• Provide accurate information regarding products, services, and order statuses.
• Assist customers in placing orders and completing transactions with attention to detail.
• Document and update customer interactions in company systems to maintain accurate records.
• Resolve customer issues and complaints with a focus on delivering excellent service.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Handle outbound calls when necessary to follow up on pending issues or provide updates.
• Ensure compliance with company policies and guidelines during all customer interactions.
• Maintain a positive and attentive demeanor to create a welcoming experience for all customers.

Requirements

• Prior experience in a call center or customer service role.
• Strong communication skills, both verbal and written.
• Ability to manage high volumes of phone calls while maintaining quality service.
• Proficiency in order entry systems or similar software.
• Problem-solving skills to address customer concerns effectively.
• Attention to detail and accuracy in recording customer information.
• Capability to work collaboratively in a team-oriented environment.
• Flexibility to adapt to changing priorities and customer needs.

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

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