Description

We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. As part of this contract position, you will play a pivotal role in providing exceptional support to customers through various communication channels. This role requires strong communication skills and the ability to handle inquiries efficiently while maintaining a positive customer experience.

Responsibilities:
• Respond to inbound customer inquiries promptly and professionally via phone and other communication channels.
• Provide accurate information about products, services, and company policies to resolve customer concerns efficiently.
• Process orders and manage entry tasks with attention to detail and accuracy.
• Handle both inbound and outbound calls to ensure customer needs are met effectively.
• Maintain thorough documentation of customer interactions and resolutions in the system.
• Collaborate with team members to address complex issues and deliver seamless service.
• Uphold high standards of customer satisfaction by delivering friendly and empathetic support.
• Identify opportunities to improve processes and contribute to enhancing overall service quality.
• Follow established protocols and procedures to ensure compliance with company guidelines.
• Adapt to customer needs and provide tailored solutions to exceed expectations.

Requirements

• Previous experience in a call center or customer service role is required.
• Strong communication skills, both verbal and written, to interact effectively with customers.
• Proficiency in managing order entry tasks and handling inquiries.
• Ability to handle inbound and outbound calls with professionalism and efficiency.
• Familiarity with customer service tools and systems.
• Excellent problem-solving skills and the ability to think critically under pressure.
• A positive attitude and commitment to delivering exceptional service.
• Ability to work independently and as part of a team in a fast-paced environment.

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

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