Description

Robert Half is working with a company in the Financial Trans, Processing field to find a Desktop Support Technician with the ability to communicate complex technical information to non-technical users in an understandable and concise format. Problem solvers who enjoy working in a challenging and positive environment may do well in this Desktop Support Technician position. Located in the Mclean, Virginia, area, this Desktop Support Analyst role is long-term contract / temporary in nature.

What you get to do every single day

- Develop records of daily data communication transactions, issues and remedial actions taken or installation activities

- Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

- Match hardware repairs with the appropriate vendors

- Communicate regularly and effectively with ticket submitters

- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals

- Rectify computer problems, and suggest appropriate action/solutions

- Supply computer desktop support in accordance with established policies and procedures

Requirements

- Ability to write reports, business correspondence, user instructions, and procedure manuals

- Expertise in Basic Network Troubleshooting

- Troubleshoot Hardware experience

- Adeptness in Troubleshoot Network

- Previous experience working with ShoreTel - VOIP

- Network Troubleshooting experience preferred

- General familiarity with MS Windows 10

- Demonstrated knowledge of Troubleshoot

- Citrix experience highly preferred

- VoIP System experience highly valued

- Practical knowledge of Microsoft Access

- Background working with CRM

- Earlier work involving CRM

- Proficiency in Hardware Troubleshooting

- Good understanding of VoIP

- Basic Troubleshooting experience desired

- 2+ years of desktop support or other related experience

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

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