Description

We are offering a contract employment opportunity for an Administrative Assistant in Charlottesville, Virginia. This role primarily involves supporting our customer success team, focusing on administrative functions and customer service in the telecom industry. The successful candidate will also be tasked with monitoring tech support issues and assisting where possible, as well as pulling system reports and performing some analysis. As a key part of our team, your responsibilities will include:

• Assisting the customer success team by performing various administrative functions.
• Handling customer-facing tasks and providing exceptional customer service.
• Monitoring tech support issues via phone and through our systems, providing assistance where possible or escalating issues to the IT team as required.
• Pulling usage reports from the system and sharing these with the team, including performing some analysis of the data.
• Utilizing Microsoft Excel for reporting purposes.
• Working with Google Drive, Salesforce, and Teams to facilitate communication and collaboration within the team.

Note that this role does not require a specific employment duration and does not transition into a different type of employment.

Requirements

• Proficiency in Microsoft Excel is required
• Experience with Salesforce Administration is essential
• Strong customer service skills are a must
• Prior experience in administrative assistance is needed
• Exceptional organizational and multitasking skills
• Ability to handle confidential information with discretion
• Excellent written and verbal communication skills
• Ability to work well in a team-based environment
• High level of attention to detail
• Ability to work independently and prioritize tasks.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

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