Description

We are in the Wholesale Distribution - Non-Durable industry, situated in Minneapolis, Minnesota, and are currently looking for a skilled Customer Service Representative to join our team. This is a part time contract role to help you grow your experience and resume! As a Customer Service Representative, you will be the primary contact for our customers, handling order entry, processing, and returns, as well as providing support for our sales team.

Responsibilities:

• Oversee, process, and follow up on web orders throughout the day to troubleshoot and resolve any pending or outstanding issues.

• Handle the entry of orders into our system, ensuring accuracy and efficiency in order processing for Wholesale, US, and International Distributor.

• Manage the implementation of policies for all returns, credits, new customers, and all customer service communication.

• Respond to customer inquiries via SMS, voicemail, and email, ensuring all questions are answered promptly and accurately.

• Maintain accurate and up-to-date order forms, costs, and any additional paperwork by customer with appropriate pricing, margin, and accruals.

• Set up new sales customers in the system and ensure all required paperwork is completed.

• Support the sales team by sending product and collateral samples as needed.

• Oversee the management of returns, ensuring all related paperwork is processed accurately and efficiently.

• Assist with web support duties as required, including setting up Influencer audience savings codes and entering tracking information.

• Utilize Microsoft Excel, Microsoft Outlook, and other software tools to maintain accurate customer records and manage order fulfillment.

Requirements

• Proven experience in a customer service role within the wholesale distribution industry
• Proficiency in Log Shipping and Shipping Documentation
• Adept in Inventory Tracking and management of Distribution Lists
• Expertise in Order Fulfillment and Order Management
• Advanced skills in using Microsoft Excel and Microsoft Outlook
• Experience in effectively answering inbound calls and resolving customer queries
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize work based on customer needs and company objectives
• Strong problem-solving skills and the ability to handle challenging customer situations with tact and diplomacy
• High degree of professionalism and a positive attitude in interactions with customers and team members.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

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