Description

Robert Half is partnering with a prestigious Fortune 500 healthcare client to fulfill an essential role within their organization. We are seeking a diligent and attentive Release of Information Specialist to join our healthcare client's dynamic team. This role is crucial for managing the release of information requests efficiently and in compliance with healthcare regulations and guidelines. You will be at the forefront of handling sensitive information, ensuring accurate processing, and facilitating communication between patients, healthcare providers, law firms, and other entities.

Key Responsibilities:

• Receive and process requests for the release of information, ensuring timely response to all parties.
• Carefully review each request to confirm compliance with HIPAA and other relevant regulations and guidelines.
• Coordinate the release of information to authorized entities, such as healthcare providers, law firms, insurance companies, etc., ensuring accuracy and confidentiality.
• Serve as a primary point of contact for initial triage of members, including administrative intake and managing admission/discharge information in coordination with hospitals and the clinical team.
• Handle incoming calls, manage service requests from providers/members, and provide information on available network services.
• Efficiently transfer members to clinical staff as appropriate and manage the referrals process, including processing incoming and outgoing referrals and prior authorizations.
• Participate in maintaining accurate records and tracking of all communications and actions taken.

Requirements

• High School Diploma or equivalent; further education in health administration is a plus.
• 1 year or less of experience in customer service, ideally within a healthcare setting.
• Beginner knowledge of health administration.
• Familiarity with healthcare regulations, especially HIPAA, and a strong commitment to confidentiality.
• Excellent communication and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in Microsoft Office and able to learn new software quickly.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

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