Description

We have an exciting opportunity for a motivated Customer Success Specialist! If you are a customer service professional who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment, then we have the position for you. This role involves working in a high-volume environment, managing customer relationships, and helping maximize the customer experience to help drive loyalty and increase revenue. Candidates MUST be available for either shift time: 12pm-8pm OR 3pm-11pm Monday-Friday

Responsibilities

- Deliver outstanding customer service in a fast-paced environment via phone and/or email correspondence

- Drive customer acquisition, retention, and loyalty

- Solve complicated problems and issues

- Develop, track, and analyze customer satisfaction metrics

- Brainstorm and implement strategies to improve the customer experience

- Train/coach customer-facing staff to improve customer service and loyalty

Requirements

- MUST be available for either shift time 12pm-8pm or 3pm-11pm

-Proven knowledge and familiarity with call-tracking and being held accountable to KPIs

- Prior customer success or call-center experience, preferably in a fast-paced & high-volume environment

- Excellent analytical, interpersonal and research skills

- Advanced business writing skills, including the use of email correspondence

- Strong computer skills including knowledge and experience with customer relationship management software (CRM)

We want to hear from you if you have the right skills for this role and are available to start immediately!

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

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