Description

Are you looking for work via Robert Half? You might be interested in this Customer Service Representative position in a dynamic, rapidly-changing call center. You might be the articulate, highly-skilled Customer Service Representative we're looking for, if you love building solid customer relationships. If you're looking for a long-term contract / temporary to hire engagement, and can work in Irvine, California, this could be the Customer Service Representative position for you!

Your responsibilities in this role

- May support business development and client referral goals by actively cross-selling and referring customers

- Manage the fielding and sending of important written business correspondence

- Handle incoming telephone calls

- Offer friendly, accurate customer service in a timely fashion

Requirements

- Excellent written, verbal and social communication skills

- Demonstrated ability to interact effectively with internal and external partners and clients/customers

- 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

- Data entry experience

- Well-founded grasp of Dispatching

- Comprehensive knowledge of Microsoft Word

- Expertise in Microsoft Excel

- Proven knowledge of customer invoices

- Foundational knowledge in Call Center Customer Service

- Proficiency in Microsoft Outlook

- General familiarity with Job Scheduling

- Excellent problem-solving skills

- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

- Positive attitude and an engaging businesslike approach

- Excellent customer service and office administrative skills

- Proven computer skills

- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly



If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

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