Description

*Email brendan.steele@rht(.com) for consideration*

Robert Half (Technology Solutions) is searching for an IT Support Technician II (White-Glove Service) with a background supporting executives, Windows OS, Mobile Devices, A/V, AD, SCCM, O365, etc. If this sounds like your background, then this IT Support Technician II (White-Glove Service) role is for you. For this opportunity, you will work near the Huntington Beach, CA area.

Position: IT Support Technician II (White-Glove Service)

Hours/Duration: 40 hrs/wk, M-F, CTH or FTE

Top Skills: Supporting Executives (VIP / White-Glove Service), Windows OS, Mobile Devices, A/V, AD, SCCM, O365 for Public Sector / Government

Onsite/Remote: Onsite

Company: Public Sector / Government

We are looking to present candidates immediately and this IT Support Technician II (White-Glove) position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (310) 905-6878 (email text-line). You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).

Requirements

• IT Support Technician (handling a variety of different tasks supporting 11 different verticals) – Generalist skillset, MSP background
• Support of hardware/software, desktops, PCs/laptops, peripherals, telecom equipment, mobile devices, tablets
• Deploy hardware, troubleshoot computer/workstation hardware and software
• Handle incoming tickets and provide deskside/remote access incidents. Majority of tickets are L1 issues
• Lifecycle replacements of phones, hardware, devices, A/V equipment, TVs/cameras, etc.
• Strong demeanor to handle a variety of phone calls for the department, general users, ambulance/police officers, fire/beach sector, all the way up to executives/VIPs
• Ticketing: Service Desk | 30-40 tickets/day across all divisions (among the team)
• Skills (will handle a lot of these functions): Active Directory (Groups, OU, Forests), Office 365, SCCM, etc.
• Windows shop, Apple phones/tablets
• Key Qualifications: Attitude, Demeanor, Etiquette, Professionalism, User Interfacing, Versatile Skillset, Fast-Paced Work Ethic, Enterprise Ticketing, Windows OS, Apple Mobile/Devices, PC Support
• What Works: Follow Directions/Procedures, Do Repetitive Tasks, Wear Multiple Hats, Has Enterprise Technical Expertise (Understanding PCs apart of 1 Domain), Field Calls from Different Departments, Need to be Competent
• Number 1 Skills: Hunger, Motivation, Attitude

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

Apply Here For Job Posting