Description Robert Half (Technology Solutions) is searching for an IT Support Technician II (White-Glove Service) with a background supporting executives, Windows OS, Mobile Devices, A/V, AD, SCCM, O365, etc. If this sounds like your background, then this IT Support Technician II (White-Glove Service) role is for you. For this opportunity, you will work near the Newport Beach, CA area.
Position: IT Support Technician II (White-Glove Service) Hours/Duration: 40 hrs/wk, M-F, CTH or FTE Top Skills: Supporting Executives (VIP / White-Glove Service), Windows OS, Mobile Devices, A/V, AD, SCCM, O365 for Public Sector / Government Onsite/Remote: Onsite Company: Public Sector / Government
We are looking to present candidates immediately and this IT Support Technician II (White-Glove) position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (310) 905-6878 (email text-line). You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).
Requirements - IT Support Technician (handling a variety of different tasks supporting 11 different verticals) – Generalist skillset, MSP background
- Support of hardware/software, desktops, PCs/laptops, peripherals, telecom equipment, mobile devices, tablets
- Deploy hardware, troubleshoot computer/workstation hardware and software
- Handle incoming tickets and provide deskside/remote access incidents. Majority of tickets are L1 issues
- Lifecycle replacements of phones, hardware, devices, A/V equipment, TVs/cameras, etc.
- Strong demeanor to handle a variety of phone calls for the department, general users, ambulance/police officers, fire/beach sector, all the way up to executives/VIPs
- Ticketing: Service Desk | 30-40 tickets/day across all divisions (among the team)
- Skills (will handle a lot of these functions): Active Directory (Groups, OU, Forests), Office 365, SCCM, etc.
- Windows shop, Apple phones/tablets
- Key Qualifications: Attitude, Demeanor, Etiquette, Professionalism, User Interfacing, Versatile Skillset, Fast-Paced Work Ethic, Enterprise Ticketing, Windows OS, Apple Mobile/Devices, PC Support
- What Works: Follow Directions/Procedures, Do Repetitive Tasks, Wear Multiple Hats, Has Enterprise Technical Expertise (Understanding PCs apart of 1 Domain), Field Calls from Different Departments, Need to be Competent
- Number 1 Skills: Hunger, Motivation, Attitude
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