Description

Job Description:

As a Field Service Technician III, you will be responsible for providing advanced technical support and service to customers in the field. You will play a crucial role in maintaining customer satisfaction by ensuring the proper functioning, maintenance, and repair of equipment and systems. The ideal candidate will possess a strong technical background, exceptional problem-solving skills, and a dedication to delivering high-quality service.

Key Responsibilities:

• Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.

• Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.

• Prepare upgrade plans for the customer’s systems and deliver them to the customer.

• Follow all technical procedures and tools for Global Service.

• Provide technical review of orders for clients and any other proposals that are requested to perform.

• Analyze technical risk of expansion projects and upgrades.

• Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety.

• Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.

• Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.

• Perform system testing, factory acceptance testing (FAT) and develop test documents.

• Document preparation and obtain customer's approval per document specification and schedule.

• Coordinate with factory for product related issues and resolve.

Requirements

Education:

 B.S. Degree in Engineering is preferred

Requirements:

• Minimum of two years of industrial experience preferred or graduate with process control engineering experience

• Strong knowledge of field instrumentation, control devices, and motor controls required

• Process control experience within with paper industry experience preferred

• Strong troubleshooting skillset for evaluating root cause and addressing technical issues with long term solutions in mind

• Experience with Honeywell TDC, Honeywell Experion, Valmet, Rockwell & Modicon DCS & PLC Systems preferred

• Strong computer skills including systems deploying VMWare

• Experience with Ethernet networks including configuration of switches, routers and VLANs

• Experience with Industrial Communication Protocols including Modbus TCP\IP and Ethernet IP

• Experience with control loop tuning and performance evaluation tools

• Strong written and verbal communication skills

• Additional skills needed: self-directed, flexible, self-learner, multitasking, results driven, safety focused

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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