Quechan Indian Tribe (5300)
To: Employment Counselor
Date: 12/08/2024
is now hiring! 55102

St. Paul, MN, 55102

 

Customer Service Representative (Remote Position)
Benefits: Candidates on temporary assignment may qualify for our competitive benefits package which includes group health, life and disability insurance and voluntary benefits such as retirement savings and holiday pay. Salary range: $18.00 to $21.00 hourly
Employment status: Contract / Temporary

Description

As a Customer Service Representative, you will be responsible for answering incoming calls from customers (such as members, providers, and facilities) in a call center environment. You will identify the type of assistance needed, including benefit and eligibility information, billing and payments, authorizations for treatment, explanation of benefits, and claims information. Your goal will be to resolve issues on the first call, utilizing complex computer systems to identify and address the customer’s needs.


Requirements

  • Answer incoming phone calls from customers and determine the type of assistance required.
  • Resolve issues on the first call and provide accurate responses by navigating through computer systems.
  • Deliver clear and helpful information, fostering strong relationships with members and providers.
  • Ask appropriate questions and actively listen to identify issues, while documenting required information in computer systems.
  • Research complex issues across multiple databases and collaborate with support resources to resolve customer issues.
  • Meet performance goals for efficiency, call quality, customer satisfaction, and attendance.
  • Ability to maintain the confidentiality and security of all company-sensitive documents, as you will be handling Protected Health Information (PHI).


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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Please contact Ernst & Young at 866-834-5115 with any questions. Thank you for your assistance.
This Job Posting will expire in 10 days.