Quechan Indian Tribe (5300)
To: Employment Counselor
Date: 12/08/2024
is now hiring! 43528

Holland, OH, 43528

 

Voice Analyst (Remote Position)
Benefits: Candidates on temporary assignment may qualify for our competitive benefits package which includes group health, life and disability insurance and voluntary benefits such as retirement savings and holiday pay. Salary range: DOE
Employment status: Contract / Temporary to Hire

Description

We are offering a contract to permanent employment opportunity for a Voice Analyst to join our team. The job function revolves around the provision and maintenance of VoIP related products, serving as an escalation point for technical support.
Responsibilities:
• Serve as the main escalation path for field agents with VoIP related issues and trouble tickets. • Regularly monitor network devices, interfaces, and trouble tickets to identify any problems impacting voice services. • Responsible for troubleshooting issues with our voice services and updating call paths. • Liaise with carriers and vendors to open new trouble tickets, schedule dispatches, and maintain updates on existing trouble tickets. • Handle incoming calls and respond to emails regarding service troubles or call path changes. • Provide prompt and detail oriented responses to customer inquiries. • Coordinate the installation and configuration of voice service components. • Maintain active communication with customers, on-site technicians, carrier service providers, and our Technical Support Engineers and VoIP Engineers. • Ensure all tickets and jobs are completed accurately and efficiently from start to finish. • Conduct additional duties and responsibilities as assigned.
Skills:
• Experience with Cisco Voice Over Internet (VoIP), Voice over internet protocol (VoIP), VoIP, VOIP - Voice Over IP, VoIP System, IP Telephony, Telephony System, Network Operation Center. • Proficiency in Basic Troubleshooting, ISDN, SIP, Customer Service, and Resolve Customer Service. • Proven ability to provide Superior Customer Service.


Requirements

• Minimum of 1 year of experience in a Voice Analyst role or similar position
• Proficiency in Cisco Voice Over Internet (VoIP) and similar VoIP systems
• Thorough understanding of IP Telephony and Telephony Systems
• Experience working in a Network Operation Center environment
• Familiarity with ISDN and SIP protocols
• Basic troubleshooting skills related to VoIP and other telecommunication systems
• Excellent customer service skills, with a proven track record of resolving customer service issues
• Ability to deliver superior customer service in high-pressure situations
• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team
• Commitment to ongoing detail oriented development and learning in the field of Voice Analyst.


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Please contact Ernst & Young at 866-834-5115 with any questions. Thank you for your assistance.
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