Quechan Indian Tribe (5300)
To: Employment Counselor
Date: 12/08/2024
is now hiring! 43528

Holland, OH, 43528

 

Voice Analyst (Remote Position)
Benefits: Candidates on temporary assignment may qualify for our competitive benefits package which includes group health, life and disability insurance and voluntary benefits such as retirement savings and holiday pay. Salary range: DOE
Employment status: Contract / Temporary to Hire

Description

We are seeking a Voice Analyst to join our team. This role will provide remote support for our national voice services platform, focusing on VoIP related products. The position involves working directly with our Technical Support Engineers and VoIP Engineers, supporting and troubleshooting our voice platforms. This role offers a contract to permanent employment opportunity.
Responsibilities:
• Serve as a key escalation point for field agents with VoIP related dispatches and trouble tickets • Monitor network devices, interfaces, and trouble tickets to identify and resolve issues impacting our customers' voice services • Troubleshoot issues with our voice services and make necessary updates to call paths • Liaise with carriers and vendors to open new trouble tickets, schedule dispatches and stay up to date on existing trouble tickets • Handle incoming calls and respond to emails regarding service troubles or call path changes in a timely and detail oriented manner • Coordinate the proper installation and configuration of voice service components • Maintain active communication with our customers, on-site technicians, and carrier service providers • Ensure all tickets and jobs are handled quickly and accurately from start to finish • Implement, troubleshoot, and maintain VoIP systems • Work in a team-oriented environment, successfully completing individual tasks.


Requirements

• Minimum of 1 year of relevant experience as a Voice Analyst or in a similar role
• Proficient in Cisco Voice Over Internet (VoIP), IP Telephony, and Telephony System
• Demonstrable knowledge of Network Operation Center workflows and protocols
• Basic troubleshooting skills are essential
• Familiarity with ISDN and SIP technologies
• Experience with VoIP and VOIP - Voice Over IP systems
• Strong customer service skills, including the ability to resolve customer service issues
• Track record of delivering superior customer service
• Ability to work in a team and communicate effectively
• Problem-solving skills and attention to detail
• Excellent written and verbal communication skills.


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Please contact Ernst & Young at 866-834-5115 with any questions. Thank you for your assistance.
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