Description

Daily Responsibilities

• Acts as the first point of contact for the Global Services team- initiating and responding to communications from customers partners and Tableau internal teams.
• Ensures successful close out of training and certification orders and works with operations and sales to ensure all opportunities are closed in a timely manner
• Independently manages internal and external customer issues to resolution or escalate to the appropriate parties when necessary
• Processes customer training and consulting engagements in collaboration with our Customer Services Finance Sales and Operations teams
• Manages regions specific resourcing tasks by managing relationships with instructors and assigning them to projects
• Works with our training facility providers operations and the delivery teams to schedule maintain and process classroom registration training courses
• Communicates with services partners to ensure that they have what they need to be successful including but not limited to facility locations virtual delivery details materials and customer information
• Assists sales by providing informational content regarding educational offerings to customers and recommending offerings to meet customer needs
• Creates and manages clean records including but not limited to services queue tickets sales opportunities recording communications and records of pending and resolved issues
• Reviews contracts and invoicing for services engagements to ensure accuracy and proper delivery
• Manages various month-end tie-out processes including but not limited to processing all open education product orders and related issue resolution

Requirements

Requirements

• Detail-oriented.
• fast learner.
• ability to work in a fast-paced environment.
• ability to manage a large volume of tasks effectively.

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

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